YOUR SAFETY IS CLOSE TO OUR HEART
CAREFREE HOLIDAYS AT THE EXCELSIORDear guests, in accordance with the regional and national health and hygiene regulations, we have taken numerous measures and precautions to guarantee safe and carefree holidays.
The deposit (30 % of the total booking amount) will be refunded, if the reservation is cancelled at least 30 days before arrival. In case of administrative travel restrictions, i.e. in case of a travel warning or border closure, the official European regulations apply, so that the deposit is refunded in any case.
We recommend to additionally stipulate the Excelsior travel insurance. The rate represents 5 % of the total booking amount.
Hygiene has always been part of our quality promise and has always had top priority. In this extraordinary times even more!
In order to guarantee both your health and that of our employees, we have once again intensified our hygiene precautions.
Our employees are tested for Covid 19 at regular intervals and trained in the correct behaviour with the safety measures.
Before each arrival, our rooms are thoroughly cleaned and disinfected.
All common areas are also disinfected continuously. For this purpose we have equipped ourselves with special room air disinfection units from the company "Swiss Hygiene Technologies", which clean and disinfect our spaces in a natural and environmentally friendly way and neutralize all surfaces.
We provide disinfectant dispensers at various points in the resort.
- From 7:30 AM to 10:30 AM: rich theme breakfast with everything you need for an active holiday - savoury, sweet, traditional & vital
- From 12:30 PM to 2:30 PM: light lunch with a starter and main course, fresh salad variations and sweet temptations from the buffet.
Take advantage of the unique opportunity to enjoy lunch in our resort with your own table, plenty of space and security. Thanks to our perfect position directly on the slopes, you can reach our resort with just a few turns and then start into your skiing pleasure again.
On request we are happy to offer packed lunches
- From 3 PM to 5 PM: afternoon snack with freshly baked cake and salty snack, fruits, tea and juices
- From 7:15 PM to 9 PM: 4-course gourmet menu of your choice, served at the table – also vegetarian, vegan, gluten-free, low-calorie. Our kitchen team is happy to respond to special wishes and any allergy issues you may have. We reserve us the right to charge 15,00 € per menu for the additional work required
- Live cooking in the morning and at lunchtime
- Rotating themed evenings
- In the spa lounges you will find refreshing non-alcoholic drinks, South Tyrolean apples and dried fruits
We are also happy to offer room service for the following surcharges (once per service): drinks: 2,50 €, breakfast: 6,00 €, dinner: 15,00 €
Our cuisine is characterized by regionalism, sustainability and Ladin & Mediterranean tradition.
In this way we would like to support the producers and farmers of the region and let our guests discover the scents and flavours of our landscapes.
In the restaurant, we observe the prescribed safety distances between the tables and air the room regularly. Our service staff wears masks.
Several times a week we offer guided winter hikes, snow shoe hikes, tobogganing evenings and ski safaris with our guides Paolo and Otto, as well as with the Call family. The hikes and excursions take place in small groups in order to guarantee the prescribed safety distance.
We are happy to provide hiking sticks, snowshoes and backpacks, which are disinfected before use.
With us you'll be the first to conquer the ski slopes, because our Excelsior Resort is just a stone's throw away! This means that from the new ski room you can access the 119 kilometres of slopes of the Plan de Corones directly and at ground level. The Plan de Corones is directly connected to another 40 km of slopes of the famous Sellaronda. In our ski room we provide heated boot warmers and a locker for each room. On reservation you can have private ski lessons with our in-house ski instructor. You can also buy your ski pass directly at our reception.
The Plan de Corones ski area has prepared everything according to the highest standards of hygiene and has implemented the necessary safety measures in the ski lifts and on the slopes, so that you can enjoy a carefree skiing holiday. Please click here for further information about your Plan de Corones ski holiday and here for further information about the Dolomiti Superski.
In the wide, unspoilt nature of the Dolomites and in the largest UNESCO World Heritage Site territory in South Tyrol, you will find endless space for your sporting activities with direct start from our resort.
In our beauty castle Castello di Dolasilla we offer a wide range of different treatments and massages.
Besides our infinity pool and our outdoor whirlpool, our saunas and indoor pools are also accessible. Thus you will have the whole wellness oasis on 2.500 m² at your disposal.
Our Technogym fitness centre is also available all day.
We strictly observe high safety and hygiene standards in all areas.
Some of our rooms and suites have private saunas and a private whirlpool.
Our youngest guests can also look forward to a varied program: our child carer ensures fun and entertainment in small groups from Friday to Sunday, from 2.30 p.m. to 10.00 p.m., preferably outdoors and under strict observance of hygiene measures.
From Friday, 1st of April 2022, guests will no longer require a Green Pass for lodging. Thus, the Green Pass no longer needs to be shown at check-in.
For entering Italy, the 3G proof requirement has been removed. Therefore, entrants do not need to show proof of vaccination, recovery or a negative test.
Please click here for detailed information about your safe holiday in South Tyrol.
For further information about your safe holiday in South Tyrol click here.